The supplier of the experiences featured on this website is an agent for selected operators, whose products and services are represented within this web site. Whilst we make every effort to ensure the descriptions and pictures contained within this web site are a true reflection of the events or products, they do not form part of a contract. If on contacting the operator you feel that the activity taking place no longer accurately represents the activity purchased we will exchange the voucher or refund the purchase price. Once a specific date has been booked, you will automatically become bound by the terms and conditions that individual supplier may have. This does not affect your statutory rights.

1. Prices
Prices displayed are correct to the best of our knowledge and maintained on a daily basis. In the event of an order being placed against an accidental incorrect price, we will endeavor to inform the purchaser of the error within seven days of a booking being made, we will allow the purchaser to either cancel the booking or choose to pay the additional difference in price.

2. Availability
We sell open dated vouchers and your recipient is free to book their preferred date. Our experiences are subject to availability and run on selected dates throughout the year, in some cases they are also subject to weather conditions on the day. In order to avoid disappointment, we recommend that our customers book well in advance and DO NOT organise travel or accommodation until the booking has been confirmed by the operator.

3. Booking
Please do not arrive at a venue expecting to redeem your gift voucher without first obtaining a booking confirmation letter or number from the operator. We will not be held liable for your costs incurred if you do not follow the procedure set out in your information pack.

4. Event Duration
Details of event duration given on this web site are to be used as a guide only. Most events will be ‘open’ days, meaning that other members of the public will be taking part too. This could mean taking your turn with other members of the public. The information on our web site is meant as an indication of what to expect at your session. Delays, curtailments and breakdowns are not within our control and therefore we cannot be held liable.

5. Safety
The undertaking of these activities may involve some personal risk. With some events you may be required to sign a disclaimer on the day, please read these documents carefully. Some personal insurance policies may not cover some of our experiences. Please check with the supplier well in advance of your day. The supplier can arrange personal accident insurance on your behalf for an additional cost if requested. Note that operators usually require compliance to a certain type of conduct from participants. Please listen and take note if they request you to do something – it is usually for your own safety.

6. Validity
The gift voucher for this experience is valid for a minimum of 10 months unless otherwise stated.

7. Restrictions
Many of the gift vouchers offered have some type of restriction applied to them; these restrictions are not decided by us but by the individual operator. These restrictions could include age, health, physical and size restrictions. Please read all the information provided for each experience, it is your responsibility to ensure that you purchase a gift voucher appropriate for the intended recipient. We are not responsible for any unsuitable vouchers being purchased and these restrictions being breached. If you are unsure of the suitability of a particular event please email us with your query and we will advise you accordingly.

8. Complaints
The easiest way to resolve any problems that you may experience is to speak to the operator on the day. They will ensure that any issues are rectified. If you are still not satisfied please contact us immediately by email, please remember that the operator will have the opportunity to respond as well. Similarly, we would like to hear any positive feedback.

9. Cancellations
Once you book a specific date with an operator you are bound by their terms and conditions regarding cancellations. In the event that one of our operators needs to cancel the experience after you have booked a date, they should contact you. We strongly recommend however, that you contact the operator on the day before you depart for your experience. In the event of cancellation we will not be held liable for the cost of lost insurance premiums, travel expenses or pre-booked accommodation costs.

10. Operators & Liability
Although we have sought to select highly experienced Suppliers of ‘once in a lifetime’ Experiences, we shall not be responsible for the safety standards or the quality or delivery of the Experience, or any loss or damage suffered by you whilst participating in the Experience for which the Supplier shall be solely responsible. By purchasing an experience voucher, you acknowledge that the Experiences are dependent on certain factors beyond our control and agree that neither we nor any associated Supplier shall be liable for the cancellation or postponement of any Experience for reasons beyond its reasonable control including for weather-related reasons, mechanical failure or otherwise. We do not undertake any technical examination of equipment, facilities or services in order to minimise personal risk. If it occurs that mechanical machinery breaks down you should expect reasonable substitutions without notice.The total liability for any claim whatsoever in connection with the experience voucher or any Experience shall be limited to the price paid for the Experience Voucher. We have tried to ensure that the descriptions and images used on all marketing material are accurate. However, images are intended to give a general idea of the experience described and do not form any contract.

11. Spectators
Most operators will allow you to bring spectators to watch you participate in your selected experience. When booking your date please inform the staff that you wish to bring other people. Some operators may request a nominal payment for spectators. Spectators are required to comply with the operator’s terms, conditions and expectations of conduct. Any spectators deemed under the influence or drugs or alcohol will not be permitted on site.

12. Exchanges
Vouchers can be exchanged free of charge subject to written confirmation by letter within seven days of receipt of the gift voucher (For vouchers purchased in December the Free Exchange period is 30 days). Exchanges after seven days will incur a £20 or 20% administration charge. If the substituted experience costs more than the original gift voucher you must pay the difference, including the administration charge. If the exchanged gift voucher is lower in price we will hold the price difference on account, less the administration charge, until your next purchase. Exchanged vouchers then become non refundable. To exchange your voucher you must send it with a cover letter detailing the reason for exchange and any additional payment. We cannot dispatch exchanged vouchers until the original voucher and full payment (if applicable) has been received.

13. Refunds
You have the right to return any goods within seven days of receipt and any vouchers within seven days of purchase and a full refund will be paid. All refunds after the statutory seven days will incur a £20 or 20% (whichever is greater) administration charge. Once you or your recipient has booked an experience with a supplier you are bound by their Terms and Conditions (please make yourself aware of these at the time of booking).We are not liable for the cost of your postage or additional insurance premiums or lost insurance premiums, travel expenses or pre-booked accommodation costs. All refunds will be made to the person who purchased the voucher and the monies will be refunded directly to the credit card used to make the purchase. All refunds are processed at month end. To request a refund you MUST return your voucher along with a covering letter detailing the reason for your refund request.

14. Gift Pack
All vouchers purchased will be dispatched by First Class Royal Mail (you may request special delivery for an additional charge), we cannot be held liable for any loss suffered as a result of mail being delayed. The gift voucher is invalid if it has been tampered with or defaced. We accept no responsibility for lost or stolen gift vouchers. Please keep the vouchers in a safe place and protect them as you would money.

These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Experience Monster agree that any problems fall under the jurisdiction of the English courts. All the clauses and sub-clauses in our terms and conditions are independent of each other. If one clause or sub-clause is invalid or unenforceable, this will not affect any other clause or sub-clause.

ExperienceMonster.co.uk is a Grand Adventures Ltd website.

Grand Adventures Ltd, ICS House, Hall Road, Heybridge, Maldon, Essex, CM9 4LA

Registered number: 3612516
VAT Reg No: 810 0925 71